We've delivered many carve outs for our customers, but when the Interim CIO reached out to us to support a Front Office Carve out that had stalled due to resource constraints, we were more than happy to jump in and lead the charge.
What was the challenge?
The size of the carve out was not significant, however the nature of the business and the associated to the largest law firm on the globe meant that there were more gaps in the TSAs that we'd expected, with many front office functions simply 'just happening' and not identified as part of the critical systems list.
We quickly needed to identify the needs of the business and understand where there were gaps and address, not only the system need but the costs, implementation and migration tasks.
Size does matter, sometimes
The scale of a carve out when the umbilical costs is that of a multi billion organisation does impact many things, we quickly realised;
The data was a mess, and we needed more input from the parent than had been planned
The systems in play were too expensive for the business, they simply couldn't sustain the level of costs that the parent was able to absorb as part of a global giant
Skills gaps were evident, things were passed over and 'delivered' by large departments within the parent organisation
There was zero in place to support ongoing technical efforts and no single point of contact to lead the technology charge
The business needed to understand the need to rationalise
Often we'd see conflicting strategies around sales, marketing, IT strategy which were inherited from previous structures and organisational requirements
What were the deliverables
Rationalisation of Front Office tools meant we had to look to deliver as much value as possible and ensure that the support model was not untenable long term, so from a systems point of view we needed to ensure that we created the lowest friction possible, and where feasible leverage systems the business was familiar with and would ease the adoption.
Front office deliverables included:
New Marketing Cloud solution
CRM (Salesforce)
Integrated KYC platform
New Digital Channel and CMS
Support and Maintenance agreements in place for all new systems
Single Sign On
Meet the TSA exit plan of end of 2024
What were the outcomes
Not without some pain, the programme delivered all outcomes by the end of November 2024, with all key deliverables met, not only the front office but a full suite of HR, Finance and IT Cloud services in place and operational. The business is now standing alone and able to define its own roadmap and future strategy.
KYC platform selected, commercially engaged (75% reduction on costs) and integrated into Salesforce
KYC platform integrated into Salesforce CRM for automation
MCAE platform selected and fully embedded into the Salesforce environment
New website delivered in October '24 with Umbraco Cloud in place as the core CMS
If you are in the PE space, looking for Carve Out Expertise or would like to engage our experienced consultants to lead your next carve out, we'd love to speak to you.
Please contact us (hello@incubusdigital.com) and we’ll be in touch.
